Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Stay updated on the latest products and services anytime anywhere. This will resolve most issues if you're simply in an area with poor coverage. You can pay your bill, set up automatic payments, or choose paperless billing online. How do I troubleshoot my Internet connection? Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Choose the phone number corresponding to your area. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Criterion Digital 2023. Santa Rosa. An outage is declared when the number of reports exceeds the baseline, represented by the red line. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Do you want a receipt for your payment? We appreciate your patience and stay safe. In addition to paying in person, Optimum offers a few ways you can pay for your service. Count to 5, then plug it back in. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Compile your information and send it to Optimum Internet. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. En . Optimum=trash internet service. All rights reserved. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Customer service from Optimum. Internet speed issues - 13 %. 2. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Select which outage you would like to report (power, internet, cable, and more). We are always here to help! Check for outages. Twitter: @OptimumHelp Useful comments include a description of the problem, city and postal code. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 2010-2023 CableTV. Please help! Enable your Wi-Fi call setting. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. She moved in Nov and since then Optimum has never worked properly. Select your internet provider and enter your account number. Unplug your equipment (i.e., your modem or Gateway) Please feel free to DM the full name and address associated with the account in order to look into this further for you. Source. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Hello Czarina! If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Realtime status of outages and problems with service providers. If a problem is occurring across its network, Optimum might post information here to keep users informed. Also don't post any of your personal information. We are always here to help! Problems in the last 24 hours in Vista, California. If you havent created an account, this is a good place to start. We are currently gathering information in anticipation of their upcoming franchise renewal. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. All trademarks and service marks are the property of their respective owners. On my way to MWC in Barcelona. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. @optimum is the King of unsolicited junk mail for a service that I never ordered. I am terribly sorry to hear that you are without service at this time. Twitter: @jean_ERdC. Are you currently in need of any assistance? They only let their customers know about half an hour ago. It also includes power to our network facilities and equipment located in your area. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Let's get started today. @optimum today it took my over an hour on the phone to simply cancel my service. Try visiting the following official links: Hello Marc! Indicate when the Optimum outage started and how long it lasted. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Switching to @fuboTV this weekend. Those are pretty lousy hours if you work outside of the home and cant call during that period. Use a third-party "status checker" website likeDowndetector orOutage.Report. This raises the question, donthey have any customers under 70. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Today they made her cry and this weekend we cut the cord! Realtime status of outages and problems with service providers. I've tried to make her switch for years but you finally convinced her. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. ^Whitney. Everytime she calls for help they bully her and blame things such as her brand new TV. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Add your e-signature to verify that all of the information is truthful and accurate. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. I've tried to make her switch for years but you finally convinced her. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. @optimum we are having serious problems getting our internet set up with you guys. By signing up, you agree to our Terms of Use and Privacy Policy. Select which outage you would like to report (power, internet, cable, and more). Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . This includes their Altice Gateway device, plus Optimum Wi-Fi service. Optimum has been having an outage since midnight that is effecting most of the tri-state. Invalid password, please complete all fields. Optimum/Altice Complaint Information. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. 5 days without internet and the issue is still NOT resolved. For more on our process, head to How We Rank. @optimum is only giving me a $20 credit for the loss of service. We are always here to help! Try visiting the following official links: Hello Marc! My 70+ year old mother has been a loyal @optimum customer forever. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Source. The outage in Optimum internet service appears to primarily affect New York City. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. If so, please DM the full name and address associated with the account. Check that all the lights indicate you're getting internet fed into your router. Get the Latest Tech News Delivered Every Day. Read on for details. Is Google Drive Downor Is It Just You? Why not let DoNotPay handle your claim on your behalf? Skip to main content. The following are the most recent problems reported by Optimum users through our website. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Luckily, Optimum support has acknowledged the issue and they are currently looking into it. We are always here to help! You must have JavaScript enabled to use this form. Is the telephone cord properly connected to the jack? Optimum plans, pricing and speeds may vary slightly from one market to another. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. If so, please DM the full name and address associated with the account. Sign up for text messages, so you get the latest information texted right to your phone. Problems in the last 24 hours in Menlo Park, California. Check the Optimum Facebook page. All rights reserved. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Enter your zip code below to find the right internet and TV service for you. By using this site, you agree to its use of cookies. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. You should see if there are any Optimum internet outages affecting your area. ^Whitney, Hello Raemond! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Switching to @fuboTV this weekend. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Make sure to report and "downvote" such posts. Confirm your phone is not in Airplane mode. 5 days without internet and the issue is still NOT resolved. Furthermore, the issue is also reflected on the Down Detector platform: You can call the Optimum Customer Care department at 1-888-705-7171. Today they made her cry and this weekend we cut the cord! Without power to your home, your Optimum service will not work. If it's a cordless phone, is it fully charged? It's possible if you file a claim on your own. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Criterion Digital 2023. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Source. View Frequently Asked Questions. Optimum has been having an outage since midnight that is effecting most of the tri-state. This raises the question, donthey have any customers under 70. Optimum.net is compatible with a wide range of browsers. Go to the Outage Refunds product on DoNotPay. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Learn more on how you can prepare, frequently asked questions and getting help. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We can't get your messages right now. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. I've tried to make her switch for years but you finally convinced her. Realtime status of outages and problems with service providers. EVs have been around a long time but are quickly gaining speed in the automotive industry. Is your internet out? You can rest assured knowing we'll make the best case for you. Switching to @fuboTV this weekend. There could even be connection issues between your home or business and the nearest utility pole. 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