All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. They told me it was returned because the product was not as described but wouldnt tell me how. Really, couldnt have told me that before?! Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. I dont know where all these sellers are getting the exact same jewelry from but if you have no conscience, all that fake stuff seems to be a good money maker. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? After the transaction is rated, no refunds or returns can be made. PERIOD. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. Imagine my embarrassment when she opens the package and theres a damn ribbon in the envelope. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. This guy had very specific tastes. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. I hope she do cause once she do. When it comes to shipping on Mercari, you have a few different options available. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. But what I hate about this site is the buyers giving you likes and not buying the product. You wont get your money for that sale! Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. You can also cancel the order by going to Profile . Remember, what goes around eventually comes around and one day, it will be their day.. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. "Time frame listed". What happens if the seller doesn't ship within 3 days Mercari? Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. You cant have it changed. Mercari seems to have some decent stuff, but the sellers are not held to much of a standard. Still waiting for bought item arriving this week. Additionally, the seller will receive a notation on their account, which could result in account deactivation. First, ensure that you meet the requirements for free shipping. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Buyers can repeatedly cancel for no reason and still be issued a refund. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. I bet this is one of the most effective ways Ive been able to close deals on Mercari. She was going to maybe pay for that Priority Mail; 3. The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. Create an account to follow your favorite communities and start taking part in conversations. Wait. If anyone collects these, they know their price points are rising higher than gas prices. Herein, Does Mercari report to IRS? ago. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. However, 1 transaction with Mercari was horrible. And you will only attract cheap customers who are usually garbage. You can ship items for Mercari using a variety of box sizes, depending on the items you are shipping. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Avoid this Common Scam on Mercari. So I did what I thought was right and blocked him on my end! This is not Mercaris fault, at all in any way. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. Received email from mercari seller has shipped your item. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. Dont buy anything from this horrible seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I would NOT try to sell anything more than $10. . This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Later Blog. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. He buttered me up and told me it was for his private collection. Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. I WILL never use this site or recommend this site to ANYONE. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. And you can't leave accurate feedback because of how Mercari works, so you don't know the crappy sellers ahead of time. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. If youre shipping something domestically, you can typically estimate the cost of shipping by contacting a local shipping company in your area. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. Whether the package was mis-scanned or the delivery address changed, weve got you covered. Currently Mercari prepaid labels dont ship to APO or FPO addresses. They know theyre selling lies and dont care. Sent them an inquiry but got no response yet. I wasnt letting this happen. I wouldnt recommend this site. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. We'll remind the buyer to rate you. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Ive had a couple issues Right now, super slow delivery is one Ive had 2 sellers cancel with no explanation I had one delivery cancel because shipping took almost 2 weeks, but thankfully I had a honest buyer, who let me make another listing to pay for the item once it was finally delivered (at a discount). All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. I see a couple pages that state that sellers must ship within 3 days. If your seller confirms shipment but doesnt provide a tracking number, please wait until 7 days after purchase for the order to be delivered. Mecari protects both buyer and seller! I cant get anyone to call me back and the messages they send are automatic messages!! Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! Interesting question and there are many answers: 1. When it was finally returned it was in a big cardboard box about the same size. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. Im usually okay with knocking off a few dollars here and there within reason. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. I wish you all the best. Lkkillian53@gmail.com, I used Mercari for exactly one day. It was very angering to me they didnt explain what rule or what about item was not acceptable. 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