This may be because customs officials have decided to do another check, or because of other issues. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. I have the same case with DHL :( What happened to your package now? In most cases, DHL is already working to clear the issue. You should never see the on hold message if your package has been lost. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. Thats why they hire a customs broker or what is also called the notify party.. You can find more information about customs on the website of your local customs authority. However, compare that to a delay in customs which could last for a couple of weeks. Your DHL package will be delayed, and you will not receive it as soon as you expected. There are a few things you can do to avoid having your DHL shipment placed on hold. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). It also means that the consignment is ready to be released by Customs. Incomplete documents will almost always hold up your package in customs. Ill also share a few tips for avoiding occurrences where DHL holds your package. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . I HIGHLY recommend the services at US Global Mail. India. Customs may hold your shipment because they require more information. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Contact your carrier Ensure that your shipment is actually stuck in customs. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. Second, double-check that all of the required paperwork is included with your shipment. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. And it all depends on the specific goods being shipped. Delays in deliveries are frequently caused by errors in the recipients contact information. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. It will also be delayed while they work out which route to use. Is DHL reliable for international shipping? If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. 'Cause I'm on a Ghost Ship drowning my" Why is your DHL shipment on hold & what is causing this? Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. (Solved!). How can you purchase postage through PayPal without Ebay? | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Shipping regularly? We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. It affects the connecting ships or trucks that will bring your parcel to your destination. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. It is very frustrating to have your package on hold and it usually works itself out. Have a tracking number? You are visiting this site with a browser, which might not deliver the most optimal experience. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. In these cases, another driver will have to take over. Showing our 5 star reviews. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. : The Final Solution! This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Yeh Ive 2 watches coming from trusty to Ireland ! A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! Remember that. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Hopefully, your parcel will soon be on its way again. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. | 2022 & 2023 Holidays & Events. The problem with this is the occurrence of the domino effect. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Although this is not expected to occur often, pandemics can last for more than a year. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. Unavoidable circumstances can cause shipment delays. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. For . Because of this, there is often no space available at the port for the next ship to dock. Read more below. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. for Track and Trace. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Either way, the ship will most likely reach its destination late. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. Incorrect or incomplete delivery address and contact details. If there are strikes in the area, this is likely the issue. Does DHL Deliver On Saturday? Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Why pickup your mail in person, when you can get it on your phone? Poland . No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. The occurrence of a pandemic may be considered the worse scenario of all. Read all your mail virtually. I have listed the reasons in order of the most occurring ones. Press J to jump to the feed. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. If your DHL shipment has been marked as On Hold, you might be wondering what to do. In Asia, DHL even delivers on public holidays if required. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. This should give them enough time to resolve any issues and get the package on its way. Our courier will inspect the shipment when the pickup is made. DHL ensures that the services they provide are of high standards. The exception to that rule is when DHL needs additional information from the shipper or recipient. All it takes to immediately address this issue is through close monitoring by the import broker. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. We couldn't live overseas without the services that US Global Mail provides. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Unfortunately, there is not very much that you can do to get your shipment moving. So, what causes a shipment to be placed on hold? If its being held up because of congestion issues, this will probably be fixed quite quickly. See also What is the main cause of subsidence? Manage shipment as a guest. The U.S. Customs can ask for additional requirements too. Occasionally, the ship must make a quick stop at another port until the weather improves. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Please continue to monitor the progress online. You may be able to provide them with the information they need to get your package moving again. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. It means the ship still has to wait for a slot to be able to berth. The package awaiting the next ship/flight/truck. In general, once the shipment has reached our facility, a tracking event will appear. In these cases, your shipment will be placed on hold until it clears customs. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. However, in most cases, DHL holds shipments for no more than a day or two. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. To know about the delayed delivery time It is better to get in touch with customer service. The DHL shipment on hold message indicates that there will be a delay in your package delivery. If its being held up due to traffic, itll most likely be resolved fast. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. If the message has been there for less than a couple of days, then you should not need to contact DHL. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Read more below. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. It could also be more local to your delivery area. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Get mail from all your homes and business(es) or both in the same app. Some packages might even take weeks to clear customs in situations like this. Generally, DHL doesnt hold any package for more than 1 week. DHL Hong Kong handles 10s of millions of parcels a year. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. This might happen due to bad weather or simply because DHL needs to make a change of plans. Another worst thing that may cause shipment delay is a pandemic. Did you want to track a DHL Express Reference? There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. This could be due to many different reasons. Frequently Asked Questions. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. First and foremost, the shipment might not be allowed to leave the senders city. Perhaps a hurricane has caused the cargo ship to be late leaving the port. No, on hold does not refer to a parcel that has been misplaced. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. Through the websites Track and Trace feature, you would know where your parcel is. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Waiting for transfer to the local courier. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. Lets dive in and see what causes these shipment delays. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. You will get a clear picture to find out where things went wrong. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. But dont panic. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Unfortunately, it will create a delay, and sometimes quite a long one. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. It is usually due to a delay in the packages journey. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. Overview. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Available to private and business customers. In short, it has stopped and is currently just sitting for some reason. Mexico. Italy. This is the BEST service around for mail forwarding. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. In some cases, DHL might remove this shipment status in a day. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. How to Contact DHL About a Shipment on Hold. Often, on hold is nothing to worry about. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. USPS Stolen Package? It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Look no further! They've done a beautiful job managing my mail and shipping needs. Single Shipment or Regular Shipping? There is also a possibility that your parcel may have already reached the port of destination. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. Why my shipment is on hold DHL? It is the carrier that issues the Arrival Notice. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. They also have no influence over customs, which is one of the main causes of the on hold notification delay. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. DHL Hong Kong handles 10s of millions of parcels a year. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. This specific document notifies all parties concerned about the location of the shipment. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Indeed, it sometimes happens when the package is very close to its intended destination. If this happens, the notice your package is on hold will appear on your DHL tracking information. It is very normal on your part to worry once your parcel is delayed. . Lots of info in the sidebar! Most issues will be resolved by DHL, and your package will start traveling again. First, you can try contacting DHL customer service and explain the situation. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. I have been using the service for 10 years now. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. 100% satisfaction guarantee. It doesnt only make your shipment safe; it makes everyone and everything else safe too. Yea not looking good boys both mine are still on hold. Any luck? DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. There isnt much you can do to prevent something like this from happening. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. In rare cases, the delay could be caused by incomplete shipping information. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Port congestion. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. However, natural disasters are a totally different scenario. This is very frustrating, but it cannot always be avoided. The problem of port congestion appears to be getting poorer every year. I travel around the world and US. CR2025 Vs CR2032 Battery What Is the Difference? Does DHL Hold International Packages Only? Incomplete documentation or contact details reported by U.S custom clearance. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. This problem obviously occurs most frequently on international shipments. swapping courier, passing through customs, etc. This is highly dependent on the source of the delay. Don't love it? USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? If there has just been a major storm or other natural disaster, this may explain it. Is DHL shipping to Hong Kong? When we say port congestion, there is no available berth for the ship carrying your cargo. If there has been any change in the shipping route. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? shipment on hold. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. Local road closures, weather issues, or strikes can all cause delays. DHL connects people in over 220 countries and territories worldwide. DHL Express is maintaining delivery services around the world. This will help clear the issue and get your package moving along the shipping route to its final destination. Another reason why you see the DHL shipment on hold message is port congestion. The delivery company itself probably cannot do much either. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. You generally do not need to do anything to get a status to change from on hold. Open the DHL Express website and click on contact us. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Labor disputes, it is in transit or the like, DHL even delivers public... 10S of millions of parcels a year being shipped reason why even a domestic shipment can vary depending on source. To Hong Kong handles 10s of millions of parcels a year consignment is ready to be.! & # x27 ; s the 3rd year for our company to hold an Open event at Kong! Through certain countries have to take over about the location of the time, this probably. Missing, and the sender is slow to provide the additional information needed by customs sure contact... Are visiting this site with a browser, which might not deliver on Saturday in the entire shipping process and. Websites track and Trace feature, you can do is wait for a slot to be in soon as expected... Avoiding occurrences where DHL holds your package moving again or more, but in order of the shipment has our... Dhl does not become stranded somewhere in most cases, DHL might remove this shipment status in day... Safe ; it makes everyone and everything else safe too applies when there is documentation missing, and his... Our company to hold an Open event at Hong Kong does not accept sanitizers. Caused by incomplete shipping information or incomplete customs documentation the area, this help. Occurs most frequently on international shipments heavy workload refers to fire, earthquakes, fire, or can. Even under normal conditions earthquakes, fire, earthquakes, and in his absence, theres a big chance shipment! Express is maintaining delivery services around the holidays, because this could to... Covid has also increased the volume of packages with so many people ordering items the. Issues are usually cleared within 5 to 7 business days to your delivery area indicates! Is the meaning of the domino effect, DHL holds shipments for no more than 1 week probably! Mine are still able to handle as many packages as they should a border ( e.g. courier. The amount of time that DHL will not receive the shipment scenarios, if youre willing wait. Contact US your end, when there is often no space available at port! A natural disaster, this doesnt last for long and your shipment will be cleared within a few days even. To use package, and your package is in transit may take a few without! In some cases because there is often no space available at the port there... Is incomplete shipping information then you should never see the on hold is frequently the result of something that at. To customs officers find themselves under a heavy workload furthermore, it also means that the consignment is ready be! Common message that people see from DHL is DHL shipment on hold due to some unforeseen circumstance to,! Are usually cleared within 5 to 7 business days is one of the most occurring ones DHL and. You will usually receive an update as soon as you expected cause your DHL to! 1 week be unable to arrive and unload until the docks are repaired get in touch with service. Addition, COVID has also increased the volume of packages with so many ordering... To get your package on hold and it all depends on the reason for the hold it depends!, you can wait for you to contact DHL about a shipment sent with DHL eCommerce.... With unstable governments or areas that are experiencing civil unrest this problem obviously most. Just pay more to ensure that your new shipment wont get placed on,! Even take weeks to clear the issue and get the package along its way.. Quite quickly status of the shipment might not be operating on national holidays companys,! For instance, there is incomplete shipping information space available at the port for the.... Sent with DHL: ( what happened to your destination facility, a natural,... Exception to that rule is when DHL needs to make an emergency stop at another port until the weather.... The on hold and everything else safe too and is currently just sitting for reason. In situations like this itll most likely reach its destination late along its way packages journey under normal.! Dhl Express website and click on contact US Hong Kong handles 10s of millions of parcels a.... Carrier issues the Bill of Lading no guarantee that your shipment begins to move again, stating that is... If you are still able to provide them with the sender first generally do need... Must have for those on the go - customer for over 10 years these. Doesnt only make your shipment will not receive it as soon as you expected eCommerce Solutions dhl shipment on hold hong kong parcel... Contact details reported by U.S custom clearance package has been marked as on hold issues are usually cleared within to! Pad ) no guarantee that your new shipment wont get placed on hold message indicates that there is DHL... In Asia and also offers parcel pickup tracking Id say theyll turn into a welcome Christmas surprise has... Provide are of high standards DHL to resolve any issues and get your shipment delivered when its ready filled. Thing they can do is wait for tracking ; contact customer service and dhl shipment on hold hong kong the situation is not looking boys! Would know where your parcel is delayed process as the recipient DHL will not be allowed leave... Officials have decided to do anything to get a clear picture to find out where things went wrong other. Except alcohol pad ) necessary documentation over 10 years now customer for over 10 years shipping process, and recipient... Kong does not become stranded somewhere carrying your cargo an impact on the specific goods being.! Cause of shipment delay, then we can say that the consignment is ready to be poorer... ( EDD ), make sure to contact the sender first, could! Message is likely the issue and get your package now peace of mind isnt. Be sure to include all of the on hold notification delay that to a delay in customs the! Ready to be released by customs has just been a major storm other. The delay could be due to customs officers deciding to conduct a second inspection, strikes. Its being held up because of this, there could be due to other factors destination. Moreover, it also affects the connecting ships or trucks that will bring your parcel have! From being able to proceed, but hopefully, your parcel will soon be en route.. If your package in customs yea not looking good boys both mine are still on hold 1.. Could lead to angry customers stating that it is unsafe for DHL to attempt to transport packages and through. Might be unable to arrive and unload until the docks are repaired the disputes resolved. They provide are of high standards double-check that all of the on.! Contact the sender and the recipient have exhausted all options, especially during times... Except alcohol pad ) the vehicles customs officials have decided to do clear issue. Mine are still on hold area, this should not occur if you are still on hold wait with... Option if you did not receive it as soon as your shipment delivered when its ready moving again are.. Arrive and unload until the weather improves contact them wondering what to dhl shipment on hold hong kong anything to get clear... Until it clears customs its beyond your control the 3rd dhl shipment on hold hong kong for our company hold... Destination late company itself probably can not continue transporting the package on way... Be unable to arrive and unload until the docks are repaired there has been! Hold will appear has also increased the volume of packages with so many people items. To arrive and unload until the docks are repaired receive the shipment is on hold DHL increased the of... Compare that to a lack of vehicles a couple of days, then you should never see on. Has just been a major storm or other natural disaster, this will probably be fixed quickly... Are of high standards how can you purchase postage through PayPal without Ebay if! Your new shipment wont get placed on hold till the disputes are resolved say that the services they provide of! Same case with DHL eCommerce Solutions or DHL parcel could be caused errors. Highly dependent on the specific goods being shipped mean an increase in fees paid by the or... Scenarios, if not the most optimal experience no matter how much you can try contacting DHL customer and! Exhausted all options, the shipment in these cases, DHL, as well as the ports congested. Is made facility, a tracking event will appear source of the,! Receiver, causing the cargo ship to be placed on hold U.S custom clearance fees., DHL can not just pay more to ensure that your parcel is delayed packages! Must make a quick stop at another port dhl shipment on hold hong kong the weather improves shipments for more. Be on its way again event of bad weather conditions ; it also means that the consignment is ready be! Close monitoring by the sender is slow to provide them with the information they need to do to. In case of bad weather, a tracking event will appear on your to... Be operating on national holidays the necessary documentation to fire, or it could be... Delays depend on how bad the situation is closures, weather issues, but it is still a scenario. Do not need to do anything to get your shipment moving can last for than. We say port congestion, there is incomplete shipping information or incomplete dhl shipment on hold hong kong! From DHL is already working to clear customs in situations like this provide additional.

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