Cloud lover, mom of 2 boys, wine collector. Yamini Rangan. also CAMBRIDGE (Diya TV) Indian American Yamini Rangan will take over as CEO of HubSpot, a software developer for marketing, sales, and customer service products. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. Yamini Rangan is Chief Executive Officer at HubSpot. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. You can follow on Apple Podcasts, Spotify, YouTube or grab the RSS feed in your player of choice. Market Wizard who predicted all indexes would be negative in 2022 shares shocking new forecast, Click here for the name of the one ticker you need. And it's clear this mindset is more than just a cultura. Yamini Rangan is My biggest goal when first joining was to help deliver a truly unified and delightful end-to-end experience for our customers. As CEO of HubSpot, Yamini Rangan, is passionate about customer centric growth and scaling high-performance teams. Source: Supplied. Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. Ive been with the company for about two and a half years, and Im super excited about where were going in the next decade. See all integrations. We started as a marketing automation company, and we are in the middle of the transformation to get to a CRM suite and from a CRM suite to a CRM platform. sale Yamini Rangan made In order for you to take that step of thinking through the lens of the customer, you have to create a customer council of some sort, bring the leaders across marketing, sales, and customer success, look at metrics that customers will be impacted by not the number of leads or the ACV, but how many customers visited this website, how many customers are engaging with our free product and how many customers are getting value out of it so that they look at upgrading. The notion of engagement is that just-in-time engagement you are just talking about. HubSpots lead director Lorrie Norrington shared, "The board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yamini's leadership.Having Brian and Dharmesh's founding experience combined with Yamini's experience at scale is the ultimate win for the company and its customers.". I aspired to do something great, but I did not aspire to be a CEO of a public company of the nature of HubSpot. During my decade in on-premise B2B, our sales team celebrated every win with big gongs and bells. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . HubSpot Inc. (NYSE:NYSE:HUBS) Q4 2021 Earnings Conference Call February 10, 2022 4:30 PM ET Company Participants Chuck MacGlashing - IR Yamini Rangan - CEO Kate Bueker - CFO Dharmesh Shah -. Both businesses were at the point pre-IPO, and they were really looking to scale go-to-market efforts. Thats what brought me to HubSpot. Past performance is a poor indicator of future performance. , This post was originally published for 99+, our company-wide intranet. When Yamini hit the half-year mark at Dropbox, she reflected on some of the personal changes she's made to be . Businesses have an opportunity to apply their learnings from the past 12 months to drive business growth, she says. For reprint rights: Times Syndication Service. You have to get those right in order to then be able to visualize the journey and make improvements in specific parts of that journey. Instead of just focusing on typical sales metrics such as ACV or number of leads, look at metrics that customers are impacted by, such as how many customers upgrade after engaging with a trial. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. Anybody entering the organization will hear SFTC Solve For The Customer. 0 rating. It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. Anna Griffin: Yamini, welcome to the show. and Details can be seen in Yamini Rangan's Latest Holdings Summary section. HubSpot is a leading CRM platform that provides software and support to help companies grow better. of Enjoy how-to posts, customer stories and examples from fellow customers, and product updates. I think the next chapter is even bigger than the previous one. Yamini Rangan is the CEO, Pres, Chief Customer Officer & Director at HubSpot Inc. As the CEO, Pres, and Chief Customer Officer & Director of HubSpot Inc, the total compensation of Ms Rangan at HubSpot Inc is $811,270. Im not going to assume that the first conversation means here is what my company does. That first conversation is getting a sense of where the customer is in their journey and what is the next best thing that we can provide to them that adds value to their journey. Brian Halligan, Founder and CEO, HubSpot. The science part of it is quite different. We're committed to your privacy. Since day one of her arrival, shes made our organization better, and while I was out, she led the company with clarity, empathy, and exceptional results. HubSpot's founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers . I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. She envisions the company as being the number one CRM platform for scaling businesses, while growing and improving its offerings. Yamini Rangan is 49 years old and was born on 06/29/1973. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. "This transition allows her and the team to continue with their excellence in execution, and gives Halligan space to focus on where he adds the most unique value to HubSpot.". of 2,000 shares made by Kathryn Bueker Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. HubSpot Inc (HUBS) A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. Build systems excellence. There's a tiny biotech in Cambridge that's using a breakthrough technology to treat blindness. CEO @HubSpot. . While quantitative information is great, you need to marry it with qualitative customer feedback. When we have a company meeting or a board meeting, we start with the voice of the customer. Thats the first step. My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. When we hired Yamini, we knew we were hiring an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee our go-to-market motion, said Brian Halligan. Yamini is a tech industry veteran with over 25 years of experience. Learn More about insider trades at HubSpot. The second trend is the belief that delighting customers is more important than winning customers. You become the CEO of HubSpot, what was that like? Yamini Rangan, FTMBA 03, CEO, HubSpot. . Anna Griffin: Im imagining almost like a map or a diagram that shows every point of friction that must be removed or could become a hindrance. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. There are a lot more companies that need to operate and grow in hybrid worlds. We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. To drive a meaningful customer-obsessed culture, Yamini focuses on aligning her teams so they can deliver a customer-first experience. Yamini Rangan: Exceptionally emotional, partly because of my journey. sale Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. They are looking for validation, not information.. I joined as Chief Customer Officer and my whole focus was to drive what we call the Flywheel. First, many of the strategies for acquiring and retaining customers of the past decade . The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. Anna Griffin: You have to be there when they want to talk about it; when they have the issue, when they have a need, and ultimately when you have an opportunity. They could download a free product and engage with your product. Rangan, an Indian-American executive, joined HubSpot in 2020 as chief customer officer with over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and. Yamini Rangan is Chief Executive Officer at HubSpot. Fireside Chat: Bringing Diversity to the Next Generation of LeadersRaj Gupta, Chairman, Aptiv, and Chairman, Avantor, and one of the first corporate leaders . HubSpot Inc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. 1 insider transaction in HubSpot Inc (HUBS) with a net The estimated net worth of Yamini Rangan is at least $29 Million dollars as of 2023-02-25. I say that because its deeply embedded within the culture of the organization. The winning aspiration for that team is delivering delightful customer experiences its not a marketing aspiration or sales aspiration, its a customer aspiration. Before HubSpot, she served as Chief Customer Officer at Dropbox, VP of Sales Strategy and Operations at Workday, and held several customer-facing . Difficult. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Think about the metrics from a customer perspective. Engineering taught me first-principles thinking; breaking down the problems into very manageable parts, thinking about systems approach, and applying some principles to solve complex problems. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Anastasia Santoreneos. Information on this page was last updated on 1/26/2023. "We're excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Homeowners Exemption. of 410,123 shares made by Timothy H. Young I started a seller, so I would take that contact record, I would call that customer, I would try to engage in a conversation and thats what CRM was for. Under no circumstances does any information posted on GuruFocus.com represent a recommendation to buy or sell a security. My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. Prioritization is a perennial challenge when building a product roadmap. That type of visualization is what we all aim to do. The estimated Net Worth of Yamini Rangan is at least $30.9 Million dollars as of 19 April 2022. Carol A Warren linked to this address via . In the SaaS world, that initial win is just the beginning of your journey with the customer. sale . sale Ask these 3 questions first, Automated customer service: Support your customers more efficiently and effectively, A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory, Announcing our new guide Unlocking Customer Engagement: Drive Action With In-Product Messaging, Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more, Announcing our refreshed guide The Onboarding Starter Kit, Effective customer engagement is business critical insights from Harvard Business Review Analytic Services, Customer retention strategies: 5 best practices & 6 strategies for low churn, Intercom on Product: How ChatGPT changed everything, Intercoms product principles: Creating personal products by design, Reaccelerate: Finding new engines of growth in your business, Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams, Intercoms product principles: Shaping the solution to maximize customer value, Solving for complex onboarding: Paving a path to value for your customers, Intercoms product principles: How technical conservatism helps us scale faster and better, How our infrastructure scales alongside our customers. During the past 18 months, 288,214 shares of HubSpot Inc (HUBS) were sold and 10,000 shares were bought by its insiders, resulting in a net Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. She has been overseeing day-to-day operations at HubSpot since March 2021, managing board meetings, the HubSpot earnings call, key hiring and growth initiatives, and works closely with co-founder and CTO Shah. Alignment towards customers: Yamini Rangan. She has a bachelor's degree in electronics engineering, a master's in computer engineering, and an MBA from the, . Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. What are you most excited about? Over the past 18 months, Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the mark. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. There has been this massive shift in terms of focusing on customer retention. Insiders at HubSpot own 5.6% of the company. Gurus may be added or dropped from the GuruFocus site at any time. Asha Keddy - Intel. Updated Aug 4, 2021, 8:33pm EDT. "In like 30 days of listening, the top things that are really important to bringing together the organization becomes very clear. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. Anna Griffin: How would we get started with a Flywheel approach in our business? In his role as Executive Chairman, Brian will play a strong role in HubSpots future. In the coming years, Yamini will focus on scaling HubSpot, which recently surpassed US$1 billion in annual recurring revenue and 100,000 customers. Theyre constantly fighting with each other in terms of the handoffs: No, I gave you great quality leads. No, you did not give me enough quality leads. Well, you didnt select the right customers. It puts teams in conflict with each other versus what they should be focused on the customer. The company was founded by Brian Patrick Halligan and Dharmesh Shah on April 4, 2005, and is headquartered in Cambridge, MA. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . sale Thoma Bravo and Clearlake have posted negative returns for a major endowment, according to exclusive performance data. Instead, chief customer officer Yamini Rangan, who joined the marketing and sales software company last year from Dropbox, will become permanent CEO on Sept. 7. Customer retention is more important than customer acquisition, says Yamini Rangan, CEO of Hubspot. Yamini Rangan sale Named Glassdoor's #2 Best Place to Work in 2022, HubSpot has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. of 104,000 shares made by Dharmesh Shah That, in a nutshell, is what we think is the right way for go-to-market functions to be customer focused rather than function-focused. HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. a net While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. Anna Griffin: Fascinating. a net Yamini Rangan: I mean, you can certainly go all in and create the art and the science behind it. 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