Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. No thanks! We went to GWL in March 2020 after covid began, but prior to lock down. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. The water rides are the big draw, but be sure to check out the ropes course. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Bonus Deals cannot be used on bookings made by phone. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. I will never spend money here and encourage others not to. There are changing rooms, lockers and showers available for you. Due to covid they only clean upon request which was fine with us. Click Here to Book Direct. The waterpark giant thanked us for. Answer 1 of 11: Hi fellow US travelers! Tripadvisor performs checks on reviews. Review tags are currently only available for English language reviews. We welcome guests with special dietary needs. The entire place is original from when it was built im sure. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. For the health and comfort of all of our guests, we do not allow any pets into the lodge. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. "We were, like, 'We need something with water.'". Is there a need for sunscreen? Room check-in does not begin until 4:00 p.m. or as your room becomes available. These water park passes allow access to the water park through the day of your departure. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. When do I need to fill out a credit card authorization form? I appreciate that it kept us all active. Am I able to charge things back to my room? Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! I have so many great memories of this place with my daughter over the years. Great Wolf Lodge plans to reopen on April 2. Where can I find directions to the resort? Stop what you are doing and book a trip right now! We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. You would only forfeit your deposit if we couldn't rebook your getaway at all. Returning the towels to the waterpark area is very inconvenient. What does the Flex package cover and when can it be purchased? Lock in the lowest price from these sites. Checks cannot be used as a form of payment at the lodge, only for a deposit. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Yes! On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The lockers are rented on a daily basis for a nominal fee. Our retail stores have swim diapers available for a nominal fee. Guests are permitted to bring their own life jackets. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. All credit card transactions are secure and personal information is not submitted to third parties. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Have questions about our suites or need help planning your stay? I have more points than the room costs. Check-in time begins at 4 p.m. or as rooms become available. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Learn More About Great Wolf Resort's Privacy Policy. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Food is edible at best. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. We just spent a week in Estonia and Finland. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Upon check-out any unused funds will be credited back to your account. We have gone several times over the years with a variety of ages. All rights reserved (About Us). Dont waste your money! We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. 2023. Let your imagination soar and design an experience you know they'll love. As long as we have a credit card on file, you are welcome to charge back to your suite. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. Does the lodge offer a commissionable rate for travel agents? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. And if you haven't met Mr. Doug, you haven't met fun! We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Can I get it back? While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. In my opinion they should have honored our original booking price. Trash, food and feces all over the ground. Towels are provided for your family in the water park as well as bathing towels in your suite. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Country Inn & Suites by Radisson, Traverse City, MI. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. A month later, she's still waiting for her money more than $500. How do I set up a group stay or event at Great Wolf Lodge? more. Yes! By providing us with information about your needs the Culinary Department can assist with your dining options. Is grilling / cooking permitted at the resort? I took the kids again in Sept 2020, after lock down began. All about Great Wolf Lodge in Gurnee in recent weeks. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We stayed as a family of 4 on a Friday night 5/2022. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. This most recent visit we had kids ages 17, 16, 13, and 7. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Are advanced deposits for reservations required? 20 min if your lucky. Hope they are proud. Can my child use the water park if they wear diapers? Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . 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