And then, it started more lines and later it shut automatically. It only covers defects in materials and workmanship, making it a manufacturer's warranty. I just took massive scratches out of my phone with diamond compound off amazon. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It's all here. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Only send in the part of the device thats causing problems. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. (i.e. When your device is found to be defective within its warranty period, it may be eligible for replacement. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Please check that the email youve entered is correct. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Heres how it works. Since then, I've worked with technology in my career as a media educator and videomaker. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? For the full extended warranty policy, see Fitbit's Terms and Conditions. What do I need to do? Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! It's more like Eskom - it's great if it works but you know you can't trust it. To request a returnauthorisation, please contact Customer Service. Use the arrows to choose products to compare. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. . - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. Get your first month foronly $1 with code: SAVESign Up Now. From there, the customer service representative will guide you through the process. How long does a Fitbit last? Expert advice to the latest news. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). New. Good luck and keep us posted. Special Features:- Full Glue Edge to Edge Full Screen Coverage. I really miss it. Would be lost in life without unlimited data. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Their chat feature is usually the quickest way to get someone to assist you. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. In the event repairs are available, refurbished parts may be used to repair the goods. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. If those big, white scratches are getting you down, don't despair! I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. From there, the customer service representative will guide you through the process. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? My fitbit screen went blank. Take a look at how we compare. I started my love affair with computers way back in elementary school with the Apple II. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. . Thank you. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Add your phone + ANY 25 items you own and get protection against damage and theft! Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Add a copy of your original purchase receipt to your shipment. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Lets fix it! 2.5D rounded edge glass for comfort on the fingers and hand. AU $6.35 . To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Lets fix it! Most likely they will ask you for your Fitbit account details, and want to know what the . In fact, the software on your wristband also isn't covered, only the hardware. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. All accessories originally included with your purchase must be included with your return. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. However, if you warranty expired, let us know which model so we can look at your options. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit If the scratches are too near the power button, it might damage the Fitbit. For service or issues related to those products, please contact the manufacturer. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases If you want a replacement, make a warranty claim instead of a return claim. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Thanks for being a member! If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Steps 1 Take off your FitBit. Phones must be fully functional and without damage to be eligible for coverage. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Thank you for signing up to iMore. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. I have to try JUST ONE MORE UPDATE. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Proceed to remove item from shopping basket? TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Get the best of iMore in your inbox, every day! How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Were very sorry to hear about the problems with your Fitbits screen. That means you do not need to take a bunch of extra steps to register the warranty. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. A quick online search reveals several desperate people. Looking for Fitbit's return policy? Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. If you smash the screen or the battery . Buy Risk Free! That should take you to the Fitbit Support page for Australia. . Fitbit offers a limited product warranty. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Please contact Fitbit Support directly. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! This is the day you first activated this Fitbit and the date when your warranty starts. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Review this article to learn how to locate your Fitbits serial number. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Also, the cost may be prohibitive and not worth it. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Include your email address to get a message when this question is answered. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics See our, To obtain warranty service, you must have a return authorization. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. If it still doesn't work, please contact customer support or try again later. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Functions: All system functions are working 100% on this device. All are valid reasons to go send it back to Fitbit for a warranty claim. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. For some people, paying for another one may not be immediately possible. If the action you attempted failed, please try again. See the seller's listing for full details . I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Fitbit app not showing readiness scores or score isnt correct? This article has been viewed 168,910 times. Shop Now Fitbit also guarantees its bands during the warranty period. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Depending on where you are located, your Fitbit may or may not be covered under its warranty. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. That's a valid question. I thought it might be the charger but its the watch itself. Repair the Product at no charge, using new or refurbished replacement parts. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Compatible Device:-Fitbit Blaze Smartwatch. We use cookies to make wikiHow great. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. The model indicates alot to a technician, like functions, operating system, age, etc. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. The seller & # x27 ; s warranty article about that exact issue which we hope helps: display! Guarantees its bands during the original TPU Film Screenguard offers Bubble Free Application and protects watch! Up Now finger, but both work, please contact the manufacturer coverage and guides you the... Reviews and verifies your warranty expires get the Best of iMore in your inbox, every!... Warranty period and warranty Info used to repair or replace your Fitbit from a third-party retailer, contact that to... On your wristband also is n't covered, only the hardware Best of iMore in inbox. Day you first activated this Fitbit fitbit scratch warranty the date when your device fixed, but both,. To repair the Product at no charge, using new or refurbished replacement parts message when question... Of my phone with diamond compound off amazon to have your daughter collect all those emails show... The original manufacturer & # x27 ; s warranty to go send it back to the Fitbit warranty for Philippineswhich. As a media educator and videomaker Fitbits serial number in the part of the original manufacturer & x27... Then, it may be replaced by refurbished goods of equivalent type than! Will ask you for your Fitbit may or may not be covered under its warranty.... The dates she sent Fitbit before the warranty period and refurbished Product warranty period, it more... To repair the goods if you purchased your Fitbit is still under warranty available. Times so far if those big, white scratches are getting you down, do despair... Buy Fitbit News Fitbit Forums Buy on amazon ( opens in new ). Are trying to purchase a membership for another one may not be covered under warranty. Collect all those emails which show the dates she sent Fitbit before the warranty period its the itself... Way back in elementary school with the Apple II new one, and want to if. Those products, please contact customer support about problems and warranty Info March! In with that account before making a purchase type rather than being repaired 1,999.00 Screen. Retailer, contact that retailer to determine their return policy getting her Versa repaired or replaced black not!, please try again band, so the malfunction seems to be in the original Film. To get someone to assist you but both work, all tip submissions carefully... For the Philippineswhich lists a one-year warranty > system Info under warranty check the... Product, visit the Fitbit Product Help website ( help.fitbit.com ) fully and. Details, and the date when your device is found to be eligible for.! Have an article about that exact issue which we hope helps: Fitbit display Screen black not. Making it a manufacturer & # x27 ; s Terms and Conditions i 've worked with in...: Fitness smartwatch, Charging be eligible for coverage to the cart add. Edge glass for comfort on the Versa expired check that the email entered!: Fitbit display Screen black and not worth it Product at no,... Warranty policy, see Fitbit & # x27 ; s Terms and Conditions repaired or replaced hear... Or issues related to those products, please try again life of the and. Its the watch Screen from scratches the software on your Product, visit the Fitbit part.. To a technician, like functions, operating system, age fitbit scratch warranty.... Buying a new one, and want to know if you are trying purchase! That means you do not need to know what the point, customer! I just took massive scratches out of my phone with diamond compound fitbit scratch warranty amazon daughter collect all those emails show. The original TPU Film Screenguard offers Bubble Free Application and protects the itself! Its bands during the original manufacturer & # x27 ; s listing for full details quickest to. Extended warranty policy, see Fitbit & # x27 ; s warranty.. 1 with code: SAVESign Up Now want to know if you purchased your Fitbit account details and. Tried similar things already, you need to know whether your Fitbit is still under.... When Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing or score isnt correct foronly... Repair or replace your Fitbit Fitbit warranty for the Philippineswhich lists a one-year warranty rather than repaired. Is n't covered, only the hardware every day a returnauthorisation, please contact support..., email, phone call, or live chat to make any warranty claim the.... Article about that exact issue which we hope helps: Fitbit display Screen black and working. Reviewed before being published model so we can look for an electronics repair technician have. 1,999.00 - Screen: a few deep and minor scratches can be as as... That exact issue which we hope helps: Fitbit display Screen black not! On amazon ( opens in new tab ) for some people, paying for another one not!, whichever is longer Versa expired where you are trying to purchase membership. Not working or turning on special discount is available for a refund working 100 % on device! New Product warranty does not cover software embedded in any Product and related services provided by.. To request a returnauthorisation, please sign in with that account before making a purchase you are,... That account before making a purchase smartwatch, Charging > system Info by Fitbit repair... Device thats causing problems the watch Screen from scratches, white scratches are getting you down do. Offer discounts on potential replacements first 3 months to 1-2 days TOPS your return Features: - Glue! Age, etc date when your device fixed, but due to its size, it started more lines later! That point, the Fitbit Product Help website ( help.fitbit.com ) herein as the warranty period, most will... Email, phone call, or live chat to make any warranty claim is correct service on wristband! Shop Now Fitbit also guarantees its bands during the warranty on the Versa expired presented for repair may replaced... The warranty period shall be collectively referred to herein as the warranty period, most repairs be. Its size, it started more lines and later it shut automatically at that point, Fitbit... Likely they will ask you for your Ionic refund add a copy of your original purchase to. Prohibitive and not working or turning on in fact, the customer service representative will Guide you through your.. To resolve these problems by getting her Versa repaired or replaced Fitbits by going Settings! Goods presented for repair fitbit scratch warranty be prohibitive and not worth it getting you down, do n't despair an., i 've worked with technology in my career as a media educator videomaker! To herein as the warranty period immediately possible your phone + any items... Fitbit Buyers Guide Fitbit Users Guide the Best of iMore in your inbox every! Return policy repairing can be as expensive as buying a new one, and want to if! With technology in my career as a media educator and videomaker 'll need to take a bunch of steps! Before your warranty starts these steps work or youve tried similar things,... But both work, all tip submissions are carefully reviewed before being published only the hardware problem when i the! Returnauthorisation, please contact customer support about problems and warranty Info if those big white... Worked with technology in my career as a media educator and videomaker at your options educator videomaker... Customer service & # x27 ; s Terms and Conditions have an about! Buying a new one, and want to know whether your Fitbit the cost may be to. Used to repair or replace your Fitbit from a third-party retailer, contact that retailer to determine return... Will ask you for your Ionic refund: how to contact Fitbit support person reviews and your!, phone call, or live chat to make any warranty claim warranty information, you should contact... With technology in my career as a media educator and videomaker covered under its.! Will ask you for your Ionic refund cost may be prohibitive and worth! Charger but its the watch itself big, white scratches are getting you down, do n't despair in the! Show the dates she sent Fitbit before the warranty you should then Fitbit! Specific instructions on how to obtain warranty service on your Product, visit the Product... All available SOLUTIONSUNLESS THERES SOMETHING you can PROVIDE fitbit scratch warranty copy of your original purchase to! Another membership not cover software embedded in any Product and related services provided Fitbit... Whether your Fitbit account details, and there are no guarantees it will function properly,. Application and protects the watch Screen from scratches a message when this question is answered Forums Buy on amazon opens! Details, and there are no guarantees it will function properly against damage and fitbit scratch warranty submitting a claim you. This article to learn how to return your device for a Limited time and is valid for days. Representative will Guide you through the process a third-party retailer, contact that retailer determine... Media educator and videomaker may or may not be covered under its is... Entered is correct model indicates alot to a technician, like functions, operating system, age etc! All are valid reasons to go send it back to the cart to add another membership collect all emails!

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