And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I have been almost 2 years trying to get any money back in my bank from them. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Departure scheduled 27th March, 2020. However, I still havent received my money as of now. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Zen Bros Media (002759663-P). Since AA have not delivered the service/product that they sold you, the CCco. I must say AIR ASIA is the worst airline!! I need to know ASAP. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Tnx. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 On the lower right corner of your screen, just look for the floating button with a female avatar. Rohana and her family did not fall under any exempted category. A new menu will appear. All flights were since cancelled due to Covid-19 and a full refund requested. Air asia are impossible to contact in any way. On the next menu, choose AIRASIA NEW REFUND REQUEST. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. We travelled under fresh tickets after full payment. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. i pestered airasia on twitter every other week/month for my refund. We had notified them that she could not negotiate stairs. They defraud their customers. The customer service rep can only log your concern internally. We can't be held responsible for any untoward incident due to participation in this site. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Hi! Submit a complaint and get your issue resolved. Thank you. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. ticket is in progress. We use cookies to give you a better experience on AirAsia.com. When I arrive in Manila March 2019 they canceled all of my flights. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Hence we requested for refund back to credit car. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. 2020 AirAsia Group Berhad. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Im super frustrated and helpless by the bad experience with AirAsia. That essentially. AirAsia X is facing severe liquidity constraints. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. No compassion for passengers. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. o One (1) or more guests did not board the flight (s). Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. A chat box will appear. Ayaw lang nila mag refund and its the WORST airline. . For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Ive been following up 20 times and Im so tired of it. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. Refund of money & compensation of the emotional impact this has had. In total we received USD1.80 billion in refunds requested by guests since 2020. yes maika.. walng kwenta yan airline na yan. January **, ****. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. There is no way to get in touch with them to get refund. My flight was cancelled by AirAsia a month ago. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. I have an issue with AirAsia too. We requested Feb 2019. Air Asia had endured the impact from the high and increasing fuel costs for these years. | 93 comments on LinkedIn Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Im having the same problem now and AVA is so Dear officer, Do you have a 2022 update on how to get a refund for a duplicate booking? But before anything else, it is important to highlight that not all bookings are refundable. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: hi! Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Horrible. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . I DONT WANT TO FLY WITH THEM EVER AGAIN. I was travelling to Malaysia with a sick Malaysian friend. Pls help kabayan, baka you have contact. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. I can communicate in English and Mandarin well. Follow us on Instagram! All Rights Reserved. thanks for replying. Air Asia reference Y2H4SG. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, +[protected]. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. . On desktop, you can see AVA right away. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. I have been receiving email from airasia in year 2021 on the credit point refund. May I ask if it is the Air Asia credit card or your bank credit card? 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . During March of 2012, Air Asia has decided to scrap the long-haul . In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Nope. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Frustrated customers chasing AirAsia for refunds. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? i'd suggest to not stop following up cause flight tickets are not cheap. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. How can u rrefuse me refund shameless dirty pigs. Is nt it your fault We were given options and we chose a full refund. What should I do? Times like this, i wish i had booked through Cebpac instead. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. My flight was cancel also. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. may i ask if nakuha mo na ang refund mo? I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. 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